Last updated: May 2026
Return Policy
This policy explains return eligibility after refund approval, return routes, timelines, restrictions, and special handling for Brazil local-warehouse orders.
Return Eligibility
- Only orders that pass refund review and meet eligible refund scenarios may proceed to return processing.
- Returned products should remain in original packaging, complete with accessories, and unused unless the return is caused by verified damage or quality issues.
Timeline and Return Route
- After refund approval, return goods should generally be shipped within 7 to 10 business days. Late shipment may be treated as a waiver of return rights.
- China direct-shipping orders to the U.S. or Brazil are generally returned to a designated China return warehouse and processed under cross-border customs rules.
- U.S. warehouse orders are generally returned to the corresponding U.S. warehouse, and the refund flow is completed after warehouse inspection.
Brazil Special Rules
- Brazil direct-shipping orders may be returned to a designated China return warehouse according to platform instructions.
- Brazil local-warehouse orders currently do not support physical returns. If a verified quality issue exists, the case may proceed directly to refund review with valid evidence, without returning the goods.
Restrictions
- Each order generally supports only one return request.
- Returned goods must match the order SKU, specification, and quantity. Additional unrelated items must not be included.
- Late returns, human-caused damage, or mismatched goods may be rejected or result in refund adjustment.