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Shearerline

Last updated: May 2026

Refund Policy

This policy explains eligible refund scenarios, exclusions, claim windows, review procedures, and responsibility allocation for Shearerline orders.

Eligible Refund Scenarios

  • The product has a quality defect, damage, or material mismatch with the page description.
  • The supplier shipped the wrong model, specification, color, or quantity.
  • The order was confirmed but not fulfilled within the required timeline, and continued fulfillment is not possible after coordination.
  • Goods were lost or damaged in transit, supported by valid carrier or warehouse evidence.
  • The product failed compliance review and cannot be cleared, warehoused, or listed for sale.

Non-Refundable Scenarios

  • The distributor cancels due to product-selection judgment, market changes, or other subjective business reasons.
  • The product has been opened or used and has no substantive quality issue.
  • Minor packaging wear during transportation that does not affect resale or normal use.
  • For Brazil local-warehouse orders, no-reason refunds are generally not supported when there is no quality issue, due to tracking limitations.
  • Customized, near-expiry, perishable, or specially marked non-refundable products.

Application and Review

  • U.S. warehouse orders should be claimed within 5 business days after receipt.
  • China direct-shipping orders to the U.S. or Brazil should be claimed within 7 to 10 business days after receipt.
  • Claims must be submitted from the order page with photos, videos, logistics records, or other supporting evidence.
  • Shearerline normally completes the initial review within 3 business days. Approved refunds are generally initiated to the original payment method within 7 business days.